![]() The machine is not connected to your computer.Ĭonnect the machine to your computer, and then try again.Ĭlear all errors, check the status is Ready on Remote Setup and then try again. Stop configuring the machine from the Control Panel and use Remote Setup or Web Based Management instead. The machine is being configured from the machine’s Control Panel. Wait until the machine finishes processing, and then try again. The settings for Auto Start Scan (Shortcut 21) are incorrect.Ĭonfirm the settings for Auto Start Scan (Shortcut 21).Ĭannot save the settings in Remote Setup or Web Based Management. The settings for the first shortcut are incorrect.Ĭonfirm the settings for the first shortcut. Scanning does not start even if I press the Scan Button on the right side of the machine. The Pull Scan option in the Scan from PC dialog box in Web Based Management is disabled.Ĭannot scan to a computer from the machine. See Related Information: Secure Function Lock 3.0. Load your document correctly, and then try again.Ĭontact your administrator to check your Secure Function Lock settings. Then, you can select Long Paper for the document size. If you cannot select Long Paper, when scanning from the machine’s Control Panel, set Skip Blank Page to Off, set 2-sided Scan to Off and set Scan Type to an option other than Auto. Long Paper is not selected for the document size. Select the Remove Bleed-through / Pattern / Remove Background Color check box.Īlternatively, reduce the Skip Blank Page sensitivity. The settings are not appropriate for the type of document being scanned. Paper dust has accumulated on the surface of the glass strips inside the machine.īleedthrough is seen in the scanned data. Make sure your document is acceptable for the machine. Your document is not acceptable for the machine. Make sure your media is acceptable for the machine. Remove any foreign objects or ripped paper from the ADF. ![]() See Related Information: Acceptable Documents. Make sure the maximum number of pages is appropriate for your document. Too many documents are loaded in the ADF at a time. See Related Information: Clean the Scanner and Rollers. ![]() Paper dust has accumulated on the surface of the Pick Up Roller or Brake Roller.Ĭlean the Brake Roller and Pick Up Roller. The resolution is not appropriate for your document. If you use a preset document size, the document skewing cannot be corrected automatically. Make sure the document size settings are appropriate for your document.Ĭonfigure the margin settings and adjust the scanning position. For example, a Letter/A4-sized document was fed when Executive/A5 Letter was selected as the document size. The settings are not appropriate for your document. If the document does not feed straight, use the continuous scan option. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the center of the machine as possible. The Paper Guides are not adjusted to fit the width of the document.Īdjust the Paper Guides to fit the width of the document. Paper dust has accumulated on the surface of the glass strips.Ĭlean the glass strips inside the machine. Vertical lines are seen in the scanned image. You can also scan documents using the ICA Scanner Driver. Make sure the Brother TWAIN driver is selected as the primary source in your application. The TWAIN driver has not been selected as the primary source in your scanning application. TWAIN errors appear when starting to scan. For example, in Nuance ™ PaperPort ™ 14SE, click Scan Settings > Select. Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. The TWAIN or WIA driver has not been selected as the primary source in your scanning application. TWAIN or WIA errors appear when starting to scan. ![]()
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